General Qualification

Key Responsibilities:

1. Centre Operations & Scheduling
• Coordinate daily MRI Centre operations to support safe, orderly and efficient delivery of research activities.
• Manage the central booking schedule, balancing study requirements, staffing, equipment availability, planned maintenance and operational constraints.
• Monitor scanner utilisation, downtime, cancellations, no-shows and schedule adherence, and recommend practical improvements.
• Coordinate participant flow and operational handovers while ensuring approved check-in, documentation and escalation procedures are followed.
• Maintain accurate operational records, booking data, equipment logs and supporting documentation.

2. Workflow & SOP Optimisation
• Review workflows and identify bottlenecks, recurring delays and avoidable operational risks.
• Draft, update and implement operational SOPs, checklists and work instructions under the direction and approval of the MRI Associate Director and MRI Associate Head.
• Coordinate staff training when approved workflows or SOPs are introduced or revised.
• Track corrective actions and follow through on agreed process improvements.

3. Performance & KPI Monitoring
• Maintain an operational KPI dashboard covering utilisation, downtime, cancellations, turnaround time, service quality, incidents and other agreed indicators.
• Prepare regular performance reports for the MRI Associate Director and MRI Associate Head, highlighting trends, exceptions, risks and recommended actions.
• Support operational planning by analysing demand, capacity, workload and resource requirements.
• Monitor completion of agreed actions and report delays or barriers promptly.

4. Resources, Quality & Compliance
• Coordinate staffing rosters, consumables, procurement requests, equipment servicing and vendor visits in accordance with approved procedures and budgets.
• Support implementation of institutional requirements relating to health and safety, participant consent, data privacy, incident reporting and research governance.
• Refer MRI-safety or clinical decisions to designated qualified personnel; the role does not replace authorised MRI-safety, radiography or medical functions.
• Handle operational enquiries and service issues, escalating strategic, external or high-risk matters to the MRI Associate Director and MRI Associate Head.
• Perform other internal operational duties assigned by the MRI Associate Director and MRI Associate Head.
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Requirements:

• Bachelor's degree in healthcare management, science, engineering, business administration or a related discipline; a relevant postgraduate qualification is an advantage.
• At least three years of relevant experience in research facility operations, medical imaging services, healthcare operations, clinical research administration or a related environment.
• Experience in MRI, medical imaging or a regulated healthcare or research environment is strongly preferred.
• Demonstrated experience in scheduling, workflow improvement, SOP management, KPI reporting or operational performance analysis.
• Strong organisational, analytical and problem-solving skills, with careful attention to detail and follow-through.
• Proficiency in Microsoft Excel, Word, PowerPoint and scheduling or database systems.
Strong communication skills and the ability to work effectively with researchers, technical staff and internal stakeholders.
• Sound judgement regarding confidentiality, safety escalation and operational risk.